LIMELIGHT INTERVIEW WITH MEG RAMEY

Like many professional women in higher ed, Meg Ramey had reached the pinnacle of success in the academic world. She earned a Ph.D. in Biblical Studies and Literature from the University of St. Andrews, attained tenure status at Messiah University, and received a generous benefits package that included sabbatical time. However, she felt like she was not on the right path.

“When I was a professor, I had no time for anything else. I was working 70-80 hours a week and didn’t have much time for family, friends, or a life outside of my academic career.”

She recalls reading an article early in her career stating that among career professionals, female academics were one of the highest demographics to remain single, even more so than female lawyers or medical doctors. Out of the fourteen members of her department, the three women were single while all the men were married. “That was more or less my experience throughout graduate school and higher education,” she recalled. Wanting to find a better work-life balance, along with many other factors, helped Meg decide to leave her tenured position. 

It was a natural transition for her to shift from academics to education abroad since during her eight years as a professor she had led students on many cross-cultural and service-learning programs spanning four continents and eighteen countries. When one of the program providers with whom she had worked—Tutku Educational Travel–offered her the position as Director of Education Abroad, she was happy to accept.

Even though she was traveling a great deal in this new role, she also had more free time than before. She joined the Board of Directors of YesLiberia, a non-profit that seeks to “empower young people in Liberia through meaningful service-learning opportunities in education, healthcare, and technology” and began volunteering with her local Harrisburg Keystone Rotary Club, which is where she met her husband. 

“I promised to show him the world, and he promised to show me Pennsylvania,” she laughingly recalled, “because even though I had lived here for 10 years, I had never had much time to explore the area. In 2019, during our first year of marriage, he saw five new different countries. When COVID hit earlier this year, however, our roles reversed, and he began taking me around Pennsylvania. We’ve been trying to get outdoors as much as possible—taking walks along the Susquehanna river, going camping, and hiking along the Appalachian Trail.”

She is happy that she left academia when she did. Reactions among her colleagues were mixed when she made the decision:

“Some people felt like I blew up my career, and others would say, ‘Take me with you!’ My life is a lot more balanced now, and I am much happier. I love my husband. I love my life. And I’ll be happy if this new business venture takes off.”

Meg’s latest adventure is becoming the Founder and Executive Director of WorldKind Journeys, a teaching ministry that facilitates studying the Bible “on the ground” while journeying to historic places and into sacred spaces across the Mediterranean, Middle East, and Europe.

The business was birthed out of necessity and ingenuity in the aftermath of parting ways with her company, which suffered a reduction in staffing due to COVID-19. Part of her business development research included enrolling in the Brazen Business Institute and in Penn State-Harrisburg’s Launchbox program, which helps individuals develop their own business and organizes a pitch competition at the end. Meg won the pitch competition and received a small amount of seed money to invest in her new business.

“After that it’s been figuring out how to do graphic design, web building, marketing, and all these different pieces that were not part of my academic training.”  

Along the way, Meg has had the support of other women impacted by the pandemic. She had just begun a Mentoring Circle offered by the Global Leadership League in March of this year.

“We were supposed to focus on salary negotiations, but we all just looked at each other and thought, ‘What’s there to negotiate?’ Half of us are laid off, and those who are still employed are not going to negotiate a salary because they are just thankful to still have a job. It morphed into us meeting once a month to discuss what was happening in the pandemic.”

She had also just been accepted into NAFSA’s Trainer Corps program and was placed into one trainer group with two other women:

“One still had a job, the other was furloughed during the summer, and I had just left my company, so we all had different stories. We still keep in touch periodically and hope that one day we will actually get to lead an in-person training session together.”

Starting an educational travel business amid a pandemic has had its share of highs and lows, but like most companies and individuals, Meg is focusing her efforts on what she can do as opposed to her limitations:

“The way that I’m making it work right now is that I’m doing a variety of jobs in addition to trying to build a new company. Next April and September, I am supposed to lead programs in Turkey, if there’s a vaccine by then, but I’ve also been teaching online and preaching at churches along with tutoring and editing online. Those are all the little pieces that have helped bring in money.”

- Interview by Global Leadership League member and volunteer, Kanette Worlds.

The mission of the Global Leadership League is to ignite change across the global education field by empowering, connecting, and training leaders. We invite you to reach out to us here or learn more about becoming a member.

LIMELIGHT INTERVIEW WITH LAKSHMI IYER

What makes a great leader?

This week was timely to ask myself that question. My lecturer in my “Leadership in Sustainability” course asked our class that question on Tuesday as part of my Postgraduate studies in Sustainability. 

The definition of leadership I gave was “Leading from within, from the centre, with empathy, authenticity, acting swiftly and communicating clearly”, giving the examples of Jacinta Ardern and Angela Merkel. 

But I could equally have given the example of my good friend and colleague, Lakshmi Iyer. 

During our lecture we were reminded that the Anglo-Saxon etymological root of the words lead, leader and leadership is “laed”, which means path or road. The verb means to travel. Thus a leader was originally one who shows fellow travelers the way by walking ahead.

If anyone knows Lakshmi then she truly embodies the word, “laed”. 

As we spoke for this interview, I realised that Lakshmi embodies the person, the people, the women we have watched in action during Covid-19, be it global leaders such as Jacinta Ardern, Angela Merkel or Tsai Ing-Wen, or the leaders within our organisations, the universities we work with, that have risen to the challenges of Covid-19 and have led from within.    

It is said that management is about doing things right and leadership is about doing the right thing. Lakshmi tells me it is all about our behaviour and how we react to crisis, how we manage ourselves on a daily basis. 

She is very honest and tells me some days it is really difficult to face into another day of working and living with Covid-19, there seems to be no end in sight, we have no control over the situation, no control over when we will get a vaccine or when borders will re-open. 

The only thing we have control over, she tells me, is how we behave. 

Historian Thomas Carlyle, stated, “the history of the world is but the biography of great men”. But I think we are entering into a new phase and adopting a new definition of leadership, which is that of authenticity, the notion of leadership as serving others, our clients, our employees, and the environment around us. 

Covid-19 has shown us leaders who have been capable of showing compassion for their employees that were working from home, trying to home school children, care for elderly parents, adjust their entire lives around Covid, and deal with less than ideal situations. She knows many colleagues that have lost their jobs. 

When I ask Lakshmi, how she is doing, she answers honestly and tells me how she has worried for her staff, has fought to keep their jobs, has worried about her colleagues, who are more than clients to her. She tells me anecdotes of colleagues who have decided to home-school children this year, rather than sit them in front of Zoom, how she knows clients who have lost family and dear friends to the virus. She is seeing the world through their eyes. This for me is the definition of a leader. Yes, a leader needs to show strength and be clear in their decisions and communicate effectively, but we can do this by also showing kindness. 

Lakshmi feels we are on the cusp of a new world. In our own industry, international education, in order to survive, we have all had to adapt our way of working. Readers will recognise this need and how we are continually adjusting to an ever-evolving situation. I recognise Lakshmi’s challenge in putting both feet into this new world when part of her wants to hang on to the old or keep a connection to the old way of doing things. We are going through massive changes and Lakshmi faces these changes every day. The need of business to change, the need to protect her staff, and the need to stay ahead of the market for her clients. 

But Covid has ravaged our world and it is going to take huge resilience and ability to keep up with the changes. We reflect on the surge capacity that is required and how we are still in fight mode. There has been so much uncertainty that there is no time for reflection. We are, after all, still in this time of uncertainty. We talk about having to over-engage with people, to put on the war paint each day, to face personal challenges, and a compassion for clients, colleagues, and staff can often leave you so spent at the end of the day. So often we find ourselves doubting ourselves asking if we are doing enough.  

Each morning Lakshmi wakes up, these are the battles she faces and we talk about these as mountains you have to climb, every day, but if you know Lakshmi, you know that she can take on this challenge. 

Resilience was a word we often used in theory pre-Covid – but since March, it has been well and truly practiced. 

Lakshmi has not seen her parents since January or her brother since February. Her US visa ran out during the summer and being unable to renew that visa with her brother living in the US, prioritised for her what was truly important in her life. I think we can all relate to the pain of not being able to see our loved ones.  

Lakshmi and I both come from cultures where we have strong burial traditions and we talk about the impact Covid has had on people that are not able to mourn their dead, and what legacy this is going to leave. She hopes we do not forget the people this has had such an impact on, those this has taken a toll on mentally. 

We look back on how naive we both were in February and March when we both thought this would be over by the end of the year. We look to the future and what that might mean. Lakshmi remembers as a student in 2000/2001 and coming to the UK, having to show her inoculation card and a cleared TB test in order to obtain her visa. This will be the future where we will need to show proof of Covid-19 inoculation. 

As we speak we come around to talking about the amazing work that is being done by people like Bill Gates. As happens with every conversation I have with Lakshmi, we come back to the positives, the Hope Index is always replenished after a chat with her and she always finds the Silver Linings. 

The key thing to remember, Lakshmi reminds me, is that it can be easy to feel isolated, we can have our good days, but we can have bad days in equal measure. Her words that the only thing we have control over at the moment is how we behave ourselves is such great advice and I think that might just get us through the next few months.

The mission of the Global Leadership League is to ignite change across the global education field by empowering, connecting, and training leaders. We invite you to reach out to us here or learn more about becoming a member.

LIMELIGHT INTERVIEW WITH OLIVIA MOSS

Imagine leaving your job, your home, a way of life you have known for 3 years and flying with your 15-month-old daughter and husband from Australia to Ireland to start all over again. Imagine saying goodbye to your friends and colleagues in Canberra, flying home with all your possessions, and landing at Dublin Airport to begin a new job and a new life. 

Now, imagine doing that all in the midst of a pandemic… 

Having to travel through an empty Sydney airport. Meeting all the strict travel requirements. Having to apply for and receive exemptions to the travel restrictions. Be Covid-19 tested, be met with hazmat-suit-clad temperature testers, all before you even got on the plane… and then, once you had landed, exhausted at Dublin Airport, you then had to start a 2-week self-isolated quarantine. 

Starting a new job whilst still in quarantine, not being able to see your friends and family, having to adjust to another new normal, and trying to deal with your toddler’s jetlag doesn’t sound like much fun, yet Olivia Moss, the new Director of International at the National College of Ireland, seems to be taking all this in her stride. 

After all, she is no stranger to change. She made a huge leap of faith by moving from Ireland to take up her position at The Australian National University (ANU) having never been to Australia. She and her husband arrived in July to Canberra in the middle of winter with a suitcase full of summer clothes. She had her first skiing lesson in Australia, living closer to the snowfields than the beach, something she just did not imagine doing in Australia! She settled in very quickly to the Aussie way of life, making lots of friends and calling Canberra her second home after a short time. 

I loved talking to her about her previous role at ANU as Senior Manager for Future Students. This role encompassed domestic and international recruitment as well as community and government engagement. A demanding yet hugely satisfying role that could vary between engagement with International Strategy, Marketing, and Recruiting, or liaising with ANU’s offices in China, Singapore, and North America and ANU’s Public Policy and Societal Impact Hub. 

The Australian National University needs no introduction to readers, it is one of the leading global research universities with over 20,000 students, ranked number 1 in Australia and 31st in the world by QS, and 59th in the world and 3rd in Australia by the Times Higher Education. It was a big move to make to come back to Ireland and take up her current role at the National College of Ireland. 

While the move is certainly a big change, Olivia makes the point that every institution can have the same challenges when it comes to international recruitment- it is the way they do things that differs. 

Working for a large public university, high in the rankings, with so many stakeholders working together can prolong the decision-making process for example. This is necessary to include academics and administrators to ensure all the strategic goals and measurements are being met with each decision. She loved her time at ANU but can already see the differences between working for a large group of 8 Universities to a smaller private institution. Sometimes, in the decision-making process, the smaller college can be more flexible, more agile, and can make decisions more quickly. This is just one of the differences she can already see from her new role yet she understands where the value comes in working for both. 

At the moment Olivia is working from home and not seeing friends and family because of current travel restrictions in Ireland. Now, instead of Zooming from Canberra, she Zooms from her home in Ireland. Her mother, who lives in Spain, arrived back in Ireland at the same time as Olivia and her family from Australia so they could all self-isolate together. Contemplating how they had to manage this just reinforces what a strange and difficult time this is for so many people.  

Sadly, Olivia’s father passed away suddenly this May and it has been a tremendous year for her, personally and professionally. 

When asked how did she manage it all, Olivia talks about Ruth Bader Ginsberg and an article she read about her following her recent passing. 

Ruth Bader Ginsberg talked about how being a parent made her better at her career and Olivia says she can relate to that. She explains that she differentiates the time she is with her daughter and being a mother from the time she is working. She appreciates the work-life balance so much more now because she can enjoy being an adult and strategizing and creating and working with colleagues when she is at work, but when she is not working, she enjoys playing, and telling stories, and being creative in a different way with her daughter. 

I looked up the Ruth Bader Ginsberg quote Olivia referred to:

“When I started law school my daughter Jane was 14 months, and I attribute my success in law school largely to Jane. I went to class about 8:30 a.m., and I came home at 4:00 p.m., that was children’s hour. It was a total break in my day, and children’s hour continued until Jane went to sleep. Then I was happy to go back to the books, so I felt each part of my life gave me respite from the other.”

Having a work-life balance is necessary. It doesn’t have to be spending time with a child, it can be your pet, your elderly neighbor, the trees in the park, or spending time with yourself.

I think one of the lessons Covid-19 has taught us all is that it is ok not to be perfect. It is ok to tell people, I can’t take that call at 6 pm this evening because I will be having dinner with my family, or having a socially distanced walk with my friend, or just sitting at home with a cup of tea by myself with my own thoughts.

I am inspired by the choices Olivia has made and the changes she has undergone this year. It has been a year of transformation for her and maybe there is a lesson in that for all of us- that we can make changes in very difficult times in our lives. We can allow time for our family and friends and ourselves and we should remind ourselves of that. 

Olivia is a truly inspirational story and we at the Global Leadership League wish her every success in her new role and thank her for sharing her story!

- Interview by Global Leadership League member and volunteer, Noreen Lucy

The mission of the Global Leadership League is to ignite change across the global education field by empowering, connecting, and training leaders. We invite you to reach out to us here or learn more about becoming a member.

LIMELIGHT INTERVIEW with Melinda Massaro Ingersoll

I often wonder if working in International Education is more of a vocation and a calling than a career choice based on earning capacity and job security. I sometimes see myself as an inventor, devoting myself to developing new programs, a counsellor, speaking to students around the world on how I can help them achieve their dreams, and an advocate for social justice in trying to bring equality to global education and create opportunities for all.

I recently started working with someone who embodies this notion that International Education is a vocation and someone who probably knew she wanted to work in this field when she was a child, and despite being laid off from her job as Director of Global Programs at La Salle University during Covid, knows she will return to this field and work again with students in International Education.

My conversations with Melinda Massaro Ingersoll have been inspiring and motivational and a reminder of why I work in this field also.

I started working with Melinda as part of a project with the Global Leadership League and very soon it was evident we had a lot in common and saw the world through the same lens. Notwithstanding the fact, we had both lived in and loved Manchester and China, we had a lot to talk about.

Sometimes a career choses you and I think this was the case with Melinda.

She tells me that as a child, she was encouraged to be interested in learning about different cultures.

She was always exposed to diversity, supported by her parents who were excited for her to have many friends from different nationalities, learn about different cultures, love their food, and learn their language from a young age.

When her teen friends were hanging up posters of pop bands in their lockers at high school, she hung up a picture by a National Geographic of an Indian woman during the Holi festival and remembering this being the most beautiful thing she had seen. She wrote to the National Geographic for career advice as she wanted to be a photographer, travel the world, learn about cultures, meet people and celebrate their differences.

And the National Geographic wrote back to her advising her to focus on a college degree incorporating photography but not exclusively, and from that advice she studied a degree in journalism and sociology. She still has that letter from National Geographic by the way!

You could say that Melinda’s career in International Education was born as an Undergrad student in college. Like many of us I think, she didn’t know this was a field or an industry but when she started working with exchange and international students as an RA with the International Office at SUNY Buffalo, a new world was opened up to her, and she has lived in and loved that world since!  

During Grad school she became director of the International Building and with this exposure to international students, she thought she would also like the opportunity to study abroad.  

Coming from a family of 8 and with little study abroad opportunities available to her at the time, Melinda had to create her own pathway and found an internship at Manchester Metropolitan University. She paved the way to her first international experience, by securing a job  at the international student accommodation office in Manchester.

This was the start of a long career engaging with students, doing assessment surveys and helping them to solve problems and find solutions to improve their international experiences.

Returning to  Grad School back in the US, she started working as a TA for her Chinese sociology professor and when he asked her if she wanted to join the Chinese Studies program and have the opportunity to visit China as part of the program, she jumped on it.

And thus began her love affair with China, an experience that would lead her to bring her own students back to China four years later as part of her own study program bringing US and Chinese students together. She reminisces on her time in China, that was not without its challenges. Her stay as a teacher in Dalian Medical University was during the SARS epidemic and marred by ill health during her stay, followed by advice by her father, who then worked with the WHO, she had to leave China and come home early which disappointed her deeply. But she would return four years later...

Her time in China was also when the US invaded Iraq leading to the Iraqi War which China was against and she saw the impact of geopolitics first hand on a country’s brand, the danger of stereotypes and how the actions of our governments can damage personal relationships. She saw the need for on the ground collaboration between students from the US and China to build a better understanding of each other’s cultures and the impact that forming relationships can have on better cultural understanding.

After coming home from China, she started applying for jobs with International Offices at universities and got a job with Skidmore College at Residential Life. But it was a move to Philadelphia where she started working with La Salle University that would lead to her dream job. She started doing programming and working in an activities centre and slowly started building her connections with the International Office collaborating on different activities and programs and she knew this is where she wanted to be. She had been continually applying for jobs at International Offices but when a colleague at La Salle was leaving his job in the International Office and encouraged her to apply, she took the opportunity.

She didn’t have the international experience but after successfully getting the job, her new boss told her afterwards that you can always teach someone the skills but you can’t teach them the personality.  She was she was told the perfect fit!

What impresses me most from my conversation with Melinda is how she has continuously returned to her ethics and ethos and what led her to international education since putting up that photo of the Indian lady during Holi in high school.

Whilst working as an international education coordinator in her new role at LaSalle, she also started teaching a Chinese history courses and brought students back to her beloved China each year. She closed the circle on the Dalian experience by returning four years later and met many of the colleagues and friends she had to say good bye abruptly to during SARS.

She loved bringing students to China and showing them the China beyond what they knew from mainstream media, beyond Beijing and Shanghai, travelling south, meeting minorities, getting off the tourist trail and was always very excited for her US students when they saw a different China and understood the diversity, cultures, history and anthropology of that country.

She did the same for her students by bringing them to India, pulling back the curtain from the usual tourist spots and studying and meeting people discussing social stratification, the caste system, arranged marriages and helping students correlate this back to US, for example with the issue of racism.  

She tells me she felt very honoured to be able to bring students on this journey, to see them face the challenges of culture shock, studying ethnic minorities, social injustice issues, human trafficking in Nepal, social stratification but importantly that correlation back to US society and the US system.

Her goal through it all was working with history, travel and social justice issues – through this she wanted students to get an understanding of where US culture lies and the challenges in the US. Being able to show that the US was not perfect either in terms of challenges, in terms of poverty and social injustice.

I am made very aware of how Melinda’s programs were probably ahead of their time when we see the social justice uprisings in the US recently.

She has seen the impact of these study programs. Students on their return from China and India formed lasting relationships, looked beyond poverty and cultural challenges to create lasting connections. Students felt more empowered to understand connections better, they reached out to the Chinese and Indian community in Philadelphia when they came back, promoting cultural understanding and a more inclusive community…

And surely this is at the very core of all of our work as Global Educators...

For her, the ethos of international education is to give students that nudge and bravery to step out of their comfort zone. She has seen her role as a guide for students, to be able to encourage them, to give them the opportunity, to square the circle for them, to provide them with such unique experiences, as they gain so much out from these experiences.

So now, having been laid off from her job, her work which was her true passion, I ask her how Covid-19 has impacted her life and does she see a return to her career in international education someday?

She is currently volunteering with several organisations as she still wants to be part of global education, she wants to return to this career, does not want to feel disconnected and therefore is doing her best to return to the work she loves.

She sees the role of communities such as the Global Leadership League as being very important now that people in our industry are being laid off, furloughed, or are under pressure financially, or have been through difficult times, trying to homeschool children, care for relatives and are under significant pressure in their personal and work lives.

With Covid-19 and the impact it has had on international education, she and so many of our community have lost all the passion and excitement, that came with their jobs. There is a loss now where there was so much passion before.

We ask ourselves, had we put too much commercial value into International Education and is that why we have lost so much so quickly? Was there so much tied up in international education commercially that it was the first to go at so many institutions.

Melinda sees international education as a service to students and there were huge personal losses as a result of layoffs. Students, both incoming and outgoing were cut off from opportunities, personal connections were lost, and so many stories were behind these job losses

People such as Melinda have made such an impact to Global Education, their connections run deeper than the job and the university  … and this is why she knows she will return to this field

What advice does she give to fellow colleagues and readers that have lost their jobs, are being furloughed and are experiencing stress and challenges due to Covid 19?

If you can wait this out, for people lucky enough to find another job, do other things on the side, and when we are able to, she knows there will be a chance to return to this work. It is very important to stay connected, volunteering with organisations such as NAFSA, Forum on Education Abroad and the League. It is important to stay connected, feel connected and stick it out.

She is currently completing her MBA, has been caring for her family and has been busy with side projects. Some days it is difficult to overcome with uncertainty when so much stability is gone from her life and so many of our readers will relate to this.

We are all in this at some level and we have all been affected at some level and she believes it is good to remind ourselves of this and that we are not alone. It is comforting but also very difficult when so many of our colleagues are going through tough financial times.

So many are struggling.

She sees the positives of being able to spend so much extra time with her daughter. She also realises she is now out of her comfort zone, something she so often told her students they needed to do. Her father often told her, the best path in life to go down is the least unknown path.

She is now on that path so is taking her own and her father’s advice.

She says to stay positive, stay connected and use this time to be ready for when we have the chance to come together again and do that work we love as global educators

I have been inspired by my conversation with Melinda. I would encourage every reader that has been affected by Covid 19 to reach out and connect with people in similar situations. There are huge challenges but it is important to feel connected, you are not alone.

- Interview by Global Leadership League member and volunteer, Noreen Lucy

The mission of the Global Leadership League is to ignite change across the global education field by empowering, connecting, and training leaders. We invite you to reach out to us here or learn more about becoming a member.

What was your dream job as a kid and why? If it changed, what led to that decision?

When I was a kid, I never gave too much though to what I wanted to be when I grew up. I recall always feeling inclined to discover the world since a very young age. When I was eight years old, I remember saving for the longest time to buy myself a globe. I had never even been on an airplane and only knew a handful of people that had, but I loved to fantasize about all the different places I would go when I was older.

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INTERVIEW WITH AN EXPERT

What is your current title and where do you work?

I’m currently the Senior Manager, University Relations & Campus Outreach at Boston University Study Abroad where I’m responsible for marketing and recruitment activities on-campus and with non-BU partners, and manage the Study Abroad Ambassador program. I am also a co-chair of the Boston Area Study Abroad Association (BASAA).

What was your dream job as a kid and why? If it changed, what led to that decision?

As an adolescent I was enchanted by the idea of becoming a hairstylist. I loved the idea of helping people and making them feel more confident. When I discovered I was no good at styling my own hair, let alone others’ hair, I decided to let that dream go. Luckily, I still get to help folks by working in education abroad.

What was your first international experience? How did it influence your current career choice.

I lived vicariously through my mother's work travels. The gifts she brought home were fascinating; a huipil from Oaxaca, a bowl from Ghana and candies from all over the world. I remember a puzzle from Thailand that enthralled me with an alphabet I’d never seen before. It was no surprise that I caught the travel bug. My study abroad experiences ultimately led to my career in international education.

What was your first job in international education? Did you have a hard time obtaining this job? 

My first job in international education was at Spanish Studies Abroad as a Program Assistant. I started at the organization as an unpaid marketing intern while doing my Masters in International Education at SIT Graduate Institute, and it just goes to show that networking is everything!

Describe a typical day/week at the office at your current job.

No day or week is the same. I’m constantly interacting with students on campus, department administrators, and partner institutions. Between planning events, social media marketing, managing the Study Abroad Ambassador program, and working on strategic outreach, the role is dynamic and always keeps me on my toes.

What do you enjoy the most about your job?

I love that I get to see students in the best phases of the study abroad experience: before they have decided to study abroad and when they have returned, either as a Study Abroad Ambassador or an excited returnee. It’s so exciting to see how much they’ve grown and changed when they come back.

What is the most challenging aspect of your job?

The most challenging aspect of my role is realizing you can only do so much. The Marketing & Outreach team at BU Study Abroad has so many ideas, but we are a team of three. The scope and budget sometimes get in the way of achieving everything we want to.

What has working in international education taught you about yourself and your own culture?

I’ve learned that having an open mind and a willingness to learn can lead to immense growth. I’ve had the opportunity to work with different people from all across the globe, and am grateful for those experiences and how they’ve shaped my life, both personally and professionally.

Is there a value or principal from another culture that you have embraced & applied to your life?

While on a short-term program to Turkey, I felt incredibly welcomed by the locals. Whether it was our host families or vendors at the local bazaar, everyone genuinely wanted to welcome us into their lives and culture. I’ve tried to apply that in my own life by being more welcoming and inclusive to others.

Do you have a career mentor? How has that person influenced your career growth?

I’ve been lucky to have had several supervisors and mentors who have helped, in both small and large ways. As a co-chair for the Boston Area Study Abroad Association, I’ve also had a sounding board of peers who are supportive and a great resource to workshop ideas and hear about others’ career trajectories. 

What piece of advice would you give your younger self, as it relates to your career?

Take every opportunity to learn! Although my career path has been mostly linear, it wasn’t always sunshine and rainbows. I took unpaid internships, low paying jobs and volunteer leadership roles because I knew they were a great way to network and learn. Each professional experience has had a positive impact on where I am today.

I’m working on my sixth year of what I call ‘Positivity in a Jar’. Each day I take a post-it note, write the date, and jot down something positive that happened that day. I fold it up and put it in a jar, and on New Year’s Eve, I open all the notes of positivity and am reminded of how lucky I am. It’s a nice way to remain positive when the day-to-day is sometimes stressful and overwhelming.

INTERVIEW WITH AN EXPERT

What is your current title, and where do you work?Director of the Center for Global Education at Chapman University

What was your dream job as a kid, and why? If it changed, what led to that decision?
I wanted to become an Artistic Roller Skating Coach. I was involved with competitive artistic roller skating for 18 years and saw how physically challenging and financially unstable; it is for a coach…and no benefits. So, that dream was short-lived.

Tell us about your first international experience and how that influenced your current career choice.
Oh, wow. Flashback! It was a trip I took in my late teens to France with my mother and sister - a week of skiing at Alpes d’huez and a week touring Paris and Bordeaux. We were complete rookies at international travel…and learned a lot from that trip. We took a plane, train, bus and cab to get to our room on the mountain, in several feet of snow. Mom traveled with two sets of skis and I had two bags. Such newbies! Also, I thought my French was much better than it really was at the time. I quickly learned when we had to call the rental car company and they spoke no English. Despite our ineptitude and rookie mistakes, I loved this trip and started planning more international travel. I just needed to be better prepared.

What was your first job in international education? Did you have a hard time obtaining this job? How long did it take? How did you learn about it? (Ex. Job posting, networking, promotion)
My first job in international education was as the coordinator of internships at Chapman. I was hired as the domestic internship coordinator for the (then) Career Development Center and began developing the university’s first summer international internship after a program provider approached our business school. After we implemented this first program in 2003, international internships really took off and we started several more. In 2007, I moved to Center for Global Education at Chapman to manage international internships and exchange programs.

I was very targeted in my job search. I had enjoyed my college experience thoroughly and wanted to work in higher education. My husband and I were living in Oregon at the time and wanted to move back to California, so I began seeking out positions with all of the local universities via their employment websites. I interviewed at two universities and was hired by Chapman after nine months or so.

Describe a typical day/week at the office at your current job.
My day involves working on operational and human resources aspects of the reorganization: budgets, job descriptions, etc. There isn't as much student interaction as there is during the academic semesters. There is still plenty of prepping for the upcoming fall semester that is part of our daily lives: orientation, incoming exchange students, overhauling of marketing materials, just to name a few.

What do you enjoy the most about your job?
Strategic planning, fiscal management and staff development.

What is the most challenging aspect of your job?
Staffing levels -- how to work on the things we want to accomplish with the limited staffing we have. I'm hopeful that our reorganization will streamline processes and allow us to take on larger projects.

What has working in international education taught you about yourself and your own culture?
Empathy and self-awareness. Understanding perspectives and perceptions, non-verbals, space and time differences, has given me more patience with the unknown or "different." 

Is there a value or principle from another culture that you have embraced and applied to your own life?
The French work/life balance culture which emphasizes separating personal and work life responsibilities.

Do you have a career mentor or someone that you consult with about career growth? How has that person influenced your career growth?
I don't really have a mentor, presently. However, I have a friend who is a great resource and support person. I've gone to her for advice on many topics and she's been a wealth of information and understanding.

Describe a moment in your career that you consider your greatest achievement.
Making our center through QUIP midpoint reporting was huge for me and a great learning experience.

What’s one piece of advice that you would give your younger self in high school or college as it relates to your career?Be open to whatever might come along. You don’t have to have it all figured out when you when you apply to college. I was a non-traditional student and graduated with my BA at 33. Even if I could, I wouldn’t change my path as I was much wiser and clear on my direction at that age.

What type of hobbies or activities help you balance your work/life experience?
Vegetable gardening and cooking. I can never find enough time for these!